We love what we do and all our items are hand made with care and attention, and we package well.
For commissioned crotchet items the person may choose their fibre, and for commissioned pictures Tonia will ensure communication to agree colour schemes, and therefore, once agreed commissioned items will not be refunded after sale.
However, sometimes things go wrong from leaving us and being delivered to you. If this happens please get in touch and we will do what we can to rectify the situation.
Please check our FAQ section for more information